1. SCOPE
These Terms govern Gretis websites, the customer Portal, accounts, product/service catalogue, support desk, project features, billing features, documentation and related online services.
2. DEFINITIONS
Gretis means Gretis India Private Limited. Portal means the Gretis customer-facing online portal. Customer means an individual or organisation purchasing or using a Gretis service. Account means a registered Portal account. Order means a purchase or service order submitted through the Portal or manually accepted by Gretis. Service means a Gretis product or service. User Content means content or files submitted by a user.
3. ACCOUNT
Users must provide accurate information, protect credentials and promptly disable access that is no longer authorised. Customers are responsible for activity through their authorised accounts. Gretis may require verification for fraud prevention, billing, security or legal compliance.
4. PRODUCTS AND SERVICES
Gretis may offer managed ERP/ERP-related services, ERP implementation/configuration, payroll services delivered through the ERP environment, ESS/mobile application services supplied with that environment, website development, mobile application development, software development, graphic/design services and consulting. General-purpose hosting and domain registration are not standard catalogue services unless expressly offered.
5. ORDERS
Portal orders may be accepted electronically. While a particular Portal workflow is unavailable, Gretis may sell manually by quotation, email, invoice, payment confirmation and written service confirmation. A transaction becomes binding when Gretis accepts it or begins performance after acceptance/payment.
6. BILLING AND RAZORPAY
Prices are stated in Orders and may be subject to GST. Payments may be processed through Razorpay or another provider. Gretis does not intentionally store full card numbers, CVV, UPI PINs or other payment-instrument credentials. Payment-provider terms may also apply. Invoices may be delivered through the Portal or manually by email.
7. SUBSCRIPTIONS
Subscriptions may be monthly, quarterly or annual. One-time purchases may also be offered. Renewal and cancellation terms are stated in the Order. Activated subscriptions are generally non-refundable except under the Gretis Refund, Cancellation and Subscription Policy or where law requires otherwise.
8. PROJECTS
Development projects are governed by an Order/SOW. The usual milestone structure is 20% commencement, 30% halfway, 30% finishing/final changes and 20% handover unless otherwise agreed. Scope, acceptance, ownership and changes are governed by the SOW.
9. SUPPORT
Support is available through support@gretisindia.com and the Portal support desk. WhatsApp and telephone support are not included unless expressly purchased. Gretis may use three escalation levels followed by management escalation. This is not an SLA unless expressly agreed.
10. ACCEPTABLE USE
Users must not bypass security, access accounts without authorisation, upload malware, interfere with the Portal, materially burden systems through scraping/automation, commit fraud, infringe rights or provide false information.
11. USER CONTENT
Users retain rights in content they submit. They grant Gretis a limited licence to host, process, display and transmit it only as needed for the requested service, support, security and legal compliance.
12. INTELLECTUAL PROPERTY
The Portal, Gretis software, documentation and branding remain Gretis property unless expressly transferred. Custom deliverables are governed by the applicable SOW and transfer after full payment as stated there.
13. PRIVACY
Personal data is processed under the Gretis Privacy Policy. Customer-controlled personal data processed by Gretis is also governed by the applicable DPA.
14. THIRD-PARTY SERVICES
The Portal may integrate with Razorpay, cloud providers and other services. Gretis is not responsible for third-party services outside its reasonable control.
15. SUSPENSION
Gretis may suspend accounts for security attacks, unlawful activity, fraud, serious abuse or overdue amounts. Non-payment generally follows the 7/15/30-day process in the Master Agreement unless immediate action is reasonably necessary.
16. REFUNDS
Refunds and cancellations are governed by the Gretis Refund, Cancellation and Subscription Policy. Statutory rights that cannot legally be excluded are preserved.
17. DISCLAIMERS
Portal and online services are provided subject to reasonable availability. Gretis does not guarantee uninterrupted or error-free operation, compatibility with every device or permanent availability of every feature.
18. LIABILITY
For Customers covered by the Master Agreement, its liability provisions apply. For standalone Portal transactions not covered by a separate commercial agreement, liability is limited to the maximum extent permitted by law and, subject to non-excludable liability, to the amount paid for the relevant Portal transaction in the preceding 12 months.
19. CHANGES
Gretis may update these Terms. Material changes will be communicated through the Portal or email where appropriate and will state their effective date. Existing paid services remain governed by their applicable contract.
20. NOTICES
Legal: legal@gretisindia.com. Support: support@gretisindia.com. Portal notices may be sent to the registered account email and displayed in the Portal.
21. GOVERNING LAW
Indian law applies. Customer disputes are handled under the Master Agreement where applicable. Otherwise, courts having competent jurisdiction at Panchkula, Haryana have exclusive jurisdiction, subject to applicable law.
22. CONTACT
Gretis India Private Limited, SCO 95, Sector 3, 134109, Panchkula, Haryana, India. legal@gretisindia.com | support@gretisindia.com.