1. SCOPE
This Policy applies to Gretis subscriptions, one-time purchases, software services, managed ERP/ERP-related services, development services and other Services unless an Order or applicable law provides otherwise.
2. GENERAL RULE
Fees are non-refundable once a Service or subscription has been activated or work has commenced, except as stated below, expressly approved by Gretis, or required by law.
3. SEVEN-DAY PERIOD
For eligible subscriptions, a Customer may request cancellation and a refund during the first seven days after activation. A request must be sent to support@gretisindia.com with the Order/invoice reference. Refunds are not automatic; Gretis will consider the request, service usage, work performed, third-party costs and applicable law. After seven days, subscription fees are non-refundable except where required by law or expressly approved.
4. DEVELOPMENT PROJECTS
Development work is not automatically refundable after commencement. Completed milestones, work performed, third-party costs and approved expenses remain payable. Cancellation is governed by the applicable SOW.
5. SUBSCRIPTION CANCELLATION
Customers may request cancellation before renewal. Cancellation normally takes effect at the end of the paid period unless Gretis agrees otherwise. Cancellation does not create a refund for unused time after the seven-day period. Prepaid renewals cancelled after seven days are non-refundable unless approved or legally required.
6. NON-PAYMENT
Non-payment may result in reminder, suspension and termination under the Master Agreement. Cancellation does not eliminate outstanding amounts.
7. REFUND METHOD
Approved refunds are generally made through the original payment method or another lawful method selected by Gretis. Processing time may depend on the payment provider.
8. RAZORPAY
Where payment was made through Razorpay, settlement/refund timing may also depend on Razorpay’s systems and processing timelines.
9. EXCLUSIONS
Refunds are not guaranteed for custom work already performed, third-party costs, services suspended for Customer breach/misuse, materially delivered services, unused subscription time after seven days, or Customer delays/failure to provide information.
10. STATUTORY RIGHTS
Nothing in this Policy excludes rights that cannot legally be excluded or limited.
11. CHANGES
Gretis may update this Policy. The version applicable to an accepted Order generally governs that Order unless law requires otherwise.
12. CONTACT
Gretis India Private Limited
SCO 95, Sector 3, 134109, Panchkula, Haryana, India